Refund & Cancellation Policy

1. Booking Cancellations

1.1 Cancellation by User

• You may cancel your booking through the Platform or by contacting our support team at info@stayoften.com.
• Cancellation charges depend on the hotel's cancellation policy, which is displayed at the time of booking.
• Free Cancellation: If your booking has a free cancellation window, you will receive a full refund if cancelled within the specified period.
• Non-Refundable Bookings: Some bookings are marked as non-refundable at the time of booking. These bookings are not eligible for a refund upon cancellation.
• Partial Refunds: For bookings with partial cancellation policies, the refundable amount will be calculated as per the hotel's cancellation terms.

1.2 Cancellation by Hotel

In the rare event that a hotel cancels your booking, we will provide you with a full refund and assist you in finding an alternative accommodation at a comparable or better rate.

2. Refund Process

• Refunds are processed to the original payment method used during booking.
• Credit/Debit Cards: Refunds typically take 5-7 business days to reflect in your account.
• UPI: Refunds are typically processed within 2-3 business days.
• Net Banking / Wallets: Refunds typically take 5-10 business days.
• You will receive a confirmation email once the refund has been initiated.

3. Auto-Rebook Refunds

When our AI-powered auto-rebook feature finds a lower price for your existing booking:

• We automatically rebook your room at the lower rate (same room type or better).
• The price difference is refunded to your original payment method.
• You will receive a notification about the rebooking and refund details.
• Auto-rebook refunds follow the same processing timelines as standard refunds.

4. Service Fee Refunds

• If you cancel a booking within the free cancellation window, the Trippy service fee is fully refundable.
• For cancellations outside the free cancellation window, the service fee is non-refundable.
• If a booking is cancelled by the hotel, the service fee is fully refunded.

5. No-Show Policy

If you do not check in at the hotel on the scheduled date without prior cancellation, the booking will be treated as a no-show. In such cases:

• No refund will be provided for the booking amount.
• The service fee is non-refundable.

6. Disputes and Exceptions

If you believe you are entitled to a refund that has not been processed, or if you have concerns about a cancellation, please contact our support team:

We review each case individually and aim to resolve disputes within 7 business days.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.